Returns and Refunds

Return and Refund Policy

Thank you so much for shopping with us here at Earth Joy Beauty!

We certainly hope that you are happy with your purchase, but if you are not completely satisfied, we invite you to review our policy on returns and refunds.

The following terms are applicable for products that you purchased with Earth Joy Beauty.

You are entitled to request a return/refund within 30 days of purchase. In order to exercise this right, kindly inform us by means of  clear communication. You can inform us of your decision by sending a request to:

  • Email: earthjoy.help@gmail.com

 

Conditions for Returns

In order for products to be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days.
  • The product is in the original packaging.
  • Completed return form is enclosed in package.

The following products are not eligible for return:

  • Goods that have more than half the product used.
  • Goods that were on clearance.

 

Returning Goods

The buyer is responsible for the cost and risk of returning products to us. To initiate a return, please email us at the above address. We will then send you a return form with clear instructions on how to proceed.

You will receive a refund (less original postage) within 14 business days from the day on which we receive the return package. We will use the same means of payment for reimbursement as you used for the order. 

Earth Joy Beauty is not responsible for goods that are lost or damaged in return shipments. Therefore, we recommend using a trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If you have any further questions about our Returns and Refunds Policy, please contact us:

  • By email: earthjoy.help@gmail.com